Terms of service

Terms of use

Overview

This website is operated by Elite Custom Building Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Elite Custom Building Ltd (company number 11678747, VAT number GB338246589). Elite Custom Building Ltd offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced here in and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of, or access to, the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or the age of legal majority in your country or jurisdiction of residence if higher. If you are under 18, you may use this site only with the involvement of a parent or legal guardian.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve:

(a) transmissions over various networks; and

(b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

Section 4 – Modifications To The Service And Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 – Products Or Services

Certain products or Services may be available exclusively online through the website. Some products may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy (available on our website).

We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your device’s display of any colour will be accurate.

Many of our products, including pergola systems, structural components, and accessories, are made to order or customised to the customer’s specifications (including size, configuration, finish, colour, motorisation, and optional features). Where products are made to the consumer’s specifications or clearly personalised, the statutory right to cancel within 14 days does not apply, except where goods are faulty, not as described, or not fit for purpose.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 – Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

Section 7 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Section 8 – Third-party Links

Certain content, products, and Services available via our Service may include materials from third parties. We are not responsible for examining or evaluating their content or accuracy and do not warrant or assume any liability for third-party materials or websites.

Section 9 – User Comments, Feedback And Other Submissions

If you send us comments, ideas, suggestions, or other materials, you agree that we may use them without restriction. You are solely responsible for the accuracy and legality of any content you submit.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies And Omissions

We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate at any time without prior notice.

Section 12 – Prohibited Uses

You are prohibited from using the site or its content for unlawful purposes, to violate regulations or laws, to infringe intellectual property rights, to transmit malicious code, or to interfere with the security or operation of the Service. We reserve the right to terminate your use of the Service for violating these prohibitions.

Section 13 – Disclaimer Of Warranties; Limitation Of Liability

The Service and all products and Services delivered through it are provided “as is” and “as available”

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law. If you are a consumer, nothing in these Terms affects your statutory rights.

Section 14 – Indemnification

You agree to indemnify and hold harmless Elite Custom Building Ltd, its officers, employees, and contractors from any claim arising out of your breach of these Terms or violation of any law or third-party rights.

Section 15 – Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

Section 16 – Termination

These Terms are effective unless terminated by either you or us. You may terminate by ceasing use of the site. We may terminate these Terms if you fail to comply with any provision.

Section 17 – Entire Agreement

These Terms and any policies posted on this site constitute the entire agreement between you and us and supersede any prior agreements or communications.

Section 18 – Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.

Section 19 – Changes To Terms Of Service

We reserve the right to update or replace any part of these Terms by posting changes on our website. Continued use of the Service constitutes acceptance of those changes.